Shipping policy

TRADINNO DELIVERY POLICIES

 

Courier Delivery options and costs:

We have standardised our shipping cost to R80 for shipping all over South Africa. We work with different courier companies to ensure that you receive your orders within the shortest period.

 

Time frame to receiving an order

Delivery usually takes between 3-7 working days, however due to unforeseen circumstances, stock clearance issues and supplier delays, it could take longer up to 10 working days.

Tradinno’s  obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Tradinno is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.

 

Signing for delivery

You need to sign for your delivery, we don’t want to get your parcel in the wrong hands! If, however you are happy to allow someone else to accept your parcel on your behalf, you may instruct the driver when he calls you to deliver. If we are delivering to a business address and you are unavailable, the courier will leave the parcel and have it signed by the receptionist.

 

Something is missing from the order

If you receive your parcel and you find that you are missing an item, please email us at orders@tradinno.co.za and we will gladly assist. Check our Returns Policy for more information.

 

Tracking your order

Once your order is on its way to you, you will receive an email notification with your tracking number and a link to track the shipment online. If you do not receive this email within 2-3 working days of us receiving your payment, then please contact our customer services which will gladly assist: orders@tradinno.co.za